A client called me yesterday, asking me to check through some web copy. She wanted to make sure it’ll work effectively on her new site.
I agreed, of course, and asked her if she had designs or wireframes I could see, so I could understand where the content was meant to sit, and where the opportunities were for related content, calls to action, contextual links, etc.
I’m the guy who bangs on and on about how the best way to develop your website is to create the content first (or at least at the same time as your designs). And here I was asking for the designs. Why?
I’m glad you asked. A couple of reasons:
History: In most cases, the designs or wireframes would have already been done. It’s not right; it’s just how people work. It’s a bad habit. But it is extremely common. For a reminder of why it’s not the best way to develop your next web project, read my first ever blog post about how lorem ipsem (placeholder content) leads to bad websites.
Teamwork: While I’m sometimes the person who actually develops the wireframes in addition to my content strategy role, this isn’t always the case. And for this project, a digital agency is doing the design work.
But this doesn’t mean I’m hopeful that they’ll wait to see the content before commencing wireframe work. The client is controlling the project, and – understandably – wants to see everything happen at once. So this means that the page design is happening in parallel with content development (good…), but the content strategist isn’t working directly with the designers (bad).
With this Chinese Wall between content strategy and design, it would actually be best if I could see the designs up-front, for the best outcome in the circumstances.
For the best outcome full stop, though, we need to tear down the wall.